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my phone. grr. - ~*Crushed*Glass*~
crushedglass
crushedglass
my phone. grr.
Ok so a few weeks ago I did this to my phone. (It's actually not looking as pretty now it jsut looks like dark liquid seeped from the cracks and is in blotches over the screen). I need to replace the screen half of the phone.

So in the first place I called the AT&T 800 number & they gave me the NEC 800 number.

when I call the nec 800 number I'm given a website address for technical issues (necwireless.com) which hasn't loaded for me yet, and another site (necmarketplace.com) which isn't for individual people. If youre just a person looking for parts then youre supposed to call the NEC 800 number

In addition to the web addresses, the NEC 800 number puts me on hold for a while and then sends me to an answering machine where I'm supposed to leave my name and number, which I did once and got no reply.

There are no AT&T stores in saginaw, the nearest is in flint. when I call the flint number there is a recording saying that for any technical issues I'm to call the AT&T 800 number.

Currently feeling: grumpy grumpy
Currently hearing: Air - Alone In Kyoto

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Comments
mjk57 From: mjk57 Date: August 31st, 2004 01:02 pm (UTC) (Link)
ill make a suggestion, dont listen to the flint recording, i mean if you go in and act calm they will be willing 2 help you, you might have 2 buy a new phone but thats the best option i can say, ATT does have horrid CS unfortunatly, at least thats my experiance, they cant give a straight answer from what i can tell
crushedglass From: crushedglass Date: August 31st, 2004 01:04 pm (UTC) (Link)
I dont live in flint.
mjk57 From: mjk57 Date: August 31st, 2004 01:11 pm (UTC) (Link)
i understand but you might have to go there to fix the phone
crushedglass From: crushedglass Date: August 31st, 2004 01:16 pm (UTC) (Link)
the whole reason I was trying to just get the part in the first place is because I'm able to do it myself, and I didn't want to get roped into having to pay fees (that I can't even kinda afford) that aren't necessary, for repairs or whatever...

guess the moral of the story is -dont break your phone!-

:)
mjk57 From: mjk57 Date: August 31st, 2004 01:20 pm (UTC) (Link)
yep or be able to get them to replace it when you screw it up by knowing how to lie
crushedglass From: crushedglass Date: August 31st, 2004 01:05 pm (UTC) (Link)
and if it comes down to buying a whole new phone (god I hope not) I'll just order from the site directly. It doesnt seem like it shoudl be so hard to find out how to acquire a part.
mjk57 From: mjk57 Date: August 31st, 2004 01:10 pm (UTC) (Link)
well its not only the difficulty of getting the part (by the way ATT should help you get it not redirect you) the problem then lies in installing it, because its not that easy 2 do, ive dont it before and its very tricky, if you want advice, go to www.howardforums.com they are like all phone guru's they can help better than anyone
crushedglass From: crushedglass Date: August 31st, 2004 01:13 pm (UTC) (Link)
Actually that will be the easy part. I just need to replace the flip... and thats pretty straightforward-simple. I think i'm going to try calling att back again. damn them >:(
mjk57 From: mjk57 Date: August 31st, 2004 01:16 pm (UTC) (Link)
if they cant help... www.howardforums.com will i will say they are the place where if anyone knows they will, they know more than the ATT ppl
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